Can I have more than one HitBOX Tracker on a page in my site?

No. If you have more than one WebSideStory counter on a page in your site, your account will be terminated if you do not remove one within 24 hours. One counter per page keeps the counting and ranking system accurate and reliable (honest, too!).

If you need the image of a World 1000 button to use as a design feature in your site, you can save the image as a graphical file and add it to your page. It will be inactive as a counter. We ask that you have only one active WebSideStory HitBOX Tracker on your page. This does not mean that you cannot use other non-WebSideStory trackers/counters on your page. If you are using your ISP's counter or a counter from another third party counting service, please feel free to keep them on your page. We simply do not want more than one WebSideStory counter on your page.

What if I want to display more copies of the WebSideStory button?

The WebSideStory button is returned each time your HitBOX Tracker database is updated. If you would like to display more than one WebSideStory button on your page, you can simply save the graphic from our servers by right-clicking on the button and saving it to your hard drive and uploading it to your server. Then you simply use an "img src" tag to point to the new downloaded button.

PLEASE DO NOT ADD MULTIPLE COPIES OF YOUR HITBOX HTML TO YOUR PAGE.

Can I have more than one page monitored by a single HitBOX Tracker?

NO.

The WebSideStory HitBOX Tracker has been designed to monitor the traffic on ONE HTML PAGE. Please don't alter the code to modify your numbers.

If we display a link on the World 1000 list saying that your HTML page is getting 1000 hits/day, the page that a visitor goes to when he clicks on the link must be the page receiving those hits.

What is a "mirror" page?

We consider a mirror the same page except using different computer resources. You can use the same counter on two pages if they are exact copies of each other and the only difference is that they are using different computers.

Does WebSideStory exchange links?

Well, sort of, but we do it in a unique way. When you create an account with us, we rank and list your site on the World 1000 list. In return, you display our button on your page, which links surfers back to the World 1000 upon clicking. Technically, this is an exchange of links.

If you are interested in exposing your site with banner advertisements, please contact WebSideStory's advertising department.

Can I use the WebSideStory HitBOX Tracker on my adult site?

We have separated adult sites from the World 1000. If you have an adult site, please feel free to use an ADULT HITBOX . If you have an adult site and you create an account for a NON-ADULT site, the account will be instantly terminated without notice.

How accurate is the HitBOX Tracker?

The HitBOX Tracker is the quickest, most accurate third-party counter available on the Internet. We have created it from the ground up, using a 100% binary proprietary database and pure Java.

No matter how many hits you receive, your database will never exceed 900 bytes in length. This means your hits get logged in real-time and your stats are retrieved just as rapidly. It's real time, real fast.

We are a third-party visitor traffic tracking and analysis service. The HitBOX Tracker technology resides on our server, not yours. This means the speed at which our World 1000 button image displays on your page and the accuracy of the counter is also based on the infrastructure of the Internet. Your count may be affected if for some reason there are routing anomalies on the Internet in general or if the connection between our server and your server is poor for a period of time.

We have taken all measures to ensure that the WebSideStory HitBOX Tracker is as accurate, reliable and fast as possible. We have hyper-tuned our servers. We have compressed our database. And, we have multiple major bandwidth connections to the Internet.

Why does the WebSideStory HitBOX Tracker use cookies?

The HitBOX Tracker must use cookies to determine your "Unique" visitors and other important statistics. There is no option to turn off the cookies. There IS an option within your browser so that you will stop receiving cookie warnings. Click on the Help menu, then lookup up "cookies" to find information on how to stop the cookie warning given by your browser.

How can I delete my account?

Accounts that have not received a single hit within a 14-day time period are automatically removed from our system. If you want to delete your account just remove the HitBOX Tracker HTML code.

How does WebSideStory categorize my page?

When you create an account with us, we give you the opportunity to select the category that most closely relates to the content of your site. We group certain topics together. For instance, we group all "Book" sites under the "Entertainment" category. Click here to see how sites are grouped on the World 1000.

What does it mean if my page is not categorized?

The World 1000 is updated every hour. If you have just created an account and you view your stats before the World 1000 list is updated, then your site is not categorized. Please check back within the next four (4) hours.

There are other reasons that sites are not categorized. For example, if your HitBOX Tracker has not received at least one hit, your account will not be categorized and ranked on the World 1000 list. After creating your HitBOX Tracker account with WebSideStory, you must include the HTML you are provided with in your site's source code. Do this and then go to your site several times to check that your hits are being logged. Remember to refresh your browser.

If you have left any data blank or incorrect, your site will not be categorized and ranked on the World 1000 list.

If you've tried everything and it's still not working, then Technical Support with your account number, your URL where the HitBOX Tracker appears, and a brief description of the problem.

How do I change my category?

If the content of your page has changed or you feel your site is not ranked in the appropriate category, please view your HitBOX Tracker statistics and click the "Configure" button on your HitBOX Tracker and select another category.

Can my site be categorized in more than one category?

No. We currently have no option where your site can be ranked under multiple categories.

I categorized my site under one category and it is being listed under another. Why?

We do group categories together. Click here to view the groupings. You may select a category and find that you are actually ranked under another category. Notice that there are 36 main World 1000 categories listed, however we allow you to choose from over 100 different subcategories when you create your account. Also, WebSideStory wants to make sure that your site is listed in the appropriate category. If we believe your page is more suited for a different category, we will change your category for you.

How do I find my page on the World 1000 list?

When you view your stats, your current category and ranking will be displayed. You can go to our Check Your Stats page to view your statistics.

What happens if I get a "SERVOR ERROR?"

The first response method is to re-enter your account ID number and password. If you've already tried this, then all we can ask for is your patience.

We have made every effort to design the WebSideStory HitBOX Tracker to be as foolproof as possible. There are rare occasions, though, when our servers may be down for a short period of time. You may receive a server error during these times. We suggest returning to view your stats within 5 to 10 minutes.

Also, we use an extensive file locking system to ensure none of your stats are corrupted. It is possible that you may try to access your stats at the exact time when your database is locked, thereby creating a server error. Try checking your stats after 30 seconds or a minute.

What is a "hit"?

A "hit" occurs each time someone views the page that includes the WebSideStory-provided HTML. When someone views your page, the browser parses the HTML and fetches the World 1000 button image from our server (this updates your personal HitBOX Tracker database). If for any reason someone is using a non-graphical browser or have their graphics turned off, the HitBOX Tracker will not count the hit. Understand that these are very rare circumstances. So, when your statistics are displayed, the analysis is based on the number of times the monitored page has actually been viewed. If you place the World 1000 button at the very bottom of your page and a viewer clicks to another link before the World 1000 image is retrieved, then your HitBOX Tracker will not record a hit. Therefore, we suggest that you display the World 1000 button in a prominent position near the top of your page so that all of your hits are properly tracked.

How are my daily hits counted?

We designed the HitBOX Tracker so that you can configure it to your needs, and your day. When you create your WebSideStory HitBOX Tracker account, you set your local time zone as the baseline from which to record statistics. All stats reflect that time zone. This allows you to analyze your site's traffic according to where you are physically in relation to how your site is visited worldwide.

How do I change my time zone?

If you selected the wrong time zone or if your time zone has changed, our technical support department must reset your counter and start your data collection from zero. You can do this by Technical Support with your account number and the URL where your HitBOX Tracker appears. We can not change your time zone without resetting your HitBOX Tracker.

How do I change the information about my HitBOX Tracker?

You can change almost anything about your HitBOX Tracker account, including the URL, name, etc. using the "Configure" button on your HitBOX Tracker. Click here to view your HitBOX Tracker.

What are "Unique" hits?

Unique hits represent one browser application visiting your HitBOX Tracker-monitored page once in a 24-hour period. If someone comes to your page three times, the HitBOX Tracker will count three (3) hits (i.e., "Impressions") but only one (1) Unique hit.

Can I begin with a count other than zero?

No. Whenever you create an account with WebSideStory (i.e., when you configure a HitBOX Tracker), you have to start your count at zero.

How does WebSideStory calculate the average hits/day?

[(# of unique hits) / (seconds transpired since HitBOX Tracker creation)] * (seconds in 24 hours) = [Average Unique Hits/Day]

Your average Visitors/Day (displayed next to your ranking on the World 1000 list) is calculated by dividing your total number of Unique visitors since the creation of your account by the seconds that make up that time period and multiplying by 86,400 (i.e., the total number of seconds in a day). Simply, if you created an account 3 days ago and received 3,000 Unique hits over that time period, to find the average hits per day, you'd divide 3,000 by 129,600 (which is the total number of seconds in 36 hours) then multiply by 86,400 (which is the total number of seconds in a day). This method will give you the most accurate averages. You'd show an average of 2,000 hits/day next to your ranking and site listing on the World 1000.

What are "ignored" hits?

The HitBOX Tracker will ignore multiple hits from the same browser if they occur within 30 seconds of each other. So, if someone sits there and reloads your pages 10 times in a row, we will count 1 hit and 9 Reloads.

What are "forecasted" hits?

"Forecasted hits" is an average of your current hits. Essentially, it is a mathematical guess of how many hits you will receive based on your history. So, if it is exactly noon and you have received 2,000 hits, then it would make sense that you will probably receive a total of 4,000 hits for the day.

What are "Reloads"?

The WebSideStory HitBOX Tracker tells you how many people have quickly reloaded your page within 30 seconds of each other from the same browser. Reloads are ignored or refreshed hits and tend to give you a reading of how quickly your site is being served from your Internet Service Provider (ISP).

What does the "One Hour" statistic tell me?

This field will tell you the number of people who have viewed your site then have returned to view it again within one hour. It gives you a good indication of how your site is used by the average visitor.

What does "Same Day" mean?